Terms of service

Last updated: 11/11/25

Welcome to Silk and Sand!
These Terms of Service "Terms” outline the rules and conditions for using our website, services, and online store operated through Shopify.
By accessing or purchasing from Silk and Sand, you agree to these Terms. Please read them carefully before using our site.

1. General Conditions

By agreeing to these Terms, you represent that you are at least the age of majority in your country or region, or that you have given us consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including copyright laws).

We reserve the right to refuse service to anyone for any reason at any time.

2. Products and Services

All products and prices are subject to change without notice.
We make every effort to display our products’ colours and details accurately, but we cannot guarantee that your device’s display of any colour will be accurate.
We reserve the right to:

  • Limit sales of our products to any person, region, or jurisdiction.

  • Discontinue any product at any time.

  • Change product descriptions or pricing without prior notice.

3. Accuracy of Billing and Account Information

You agree to provide current, complete, and accurate purchase and account information for all orders placed at our store.
You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.

We reserve the right to cancel any orders that appear to be fraudulent or unauthorized.

4. Payment

All payments are processed securely through Shopify Payments or other supported payment gateways.
By submitting your payment information, you authorize us (or our third-party payment processor) to charge the total amount of your purchase.

Prices are displayed in AUD, and all charges will be processed in that currency unless otherwise stated.

5. Shipping and Delivery

Shipping and delivery details are outlined in our Shipping Policy.
By purchasing from our store, you agree to those terms.

6. Returns and Refunds

Returns and refunds are handled in accordance with our Refunds & Returns Policy.

7. Optional Tools

We may provide you with access to third-party tools (such as social media integrations, reviews, or payment apps) over which we have no control or input.
You acknowledge and agree that we provide access to such tools “as is” and “as available,” without warranties or liability.

8. Third-Party Links

Certain content, products, or services available via our site may include materials from third parties.
We are not responsible for the accuracy, content, or legality of third-party websites or services linked to or from our store.

9. Intellectual Property

All content on this site — including text, images, graphics, logos, and product designs — is the property of Silk and Sand or its content suppliers and is protected by applicable copyright and trademark laws.
You may not reproduce, distribute, or use any of our content without prior written permission.

10. Limitation of Liability

To the fullest extent permitted by law, Silk and Sand, its owners, employees, or affiliates shall not be liable for any indirect, incidental, or consequential damages arising from your use of the site or purchase of products.
Our total liability for any claim shall not exceed the amount paid by you for the product in question.

11. Indemnification

You agree to indemnify, defend, and hold harmless Silk and Sand and its affiliates from any claim or demand, including reasonable attorneys’ fees, made by any third party due to your breach of these Terms or violation of any law or rights of a third party.

12. Governing Law

These Terms and any separate agreements under which we provide you services shall be governed by and construed in accordance with the laws of Australia.

13. Changes to Terms

We reserve the right to update, change, or replace any part of these Terms by posting updates on our website.
Your continued use of the site after any changes constitutes acceptance of those changes.

14. Contact Information

Questions about the Terms of Service should be sent to us at:
📧 Email: silkandsandaustralia@gmail.com