Shipping policy

Shipping Policy

Last updated: 11/11/25

Thank you for shopping with Silk and Sand!
We’re excited to get your order to you as quickly as possible. Please review our shipping policy below for details about processing, shipping, and delivery.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your confirmation email.
You will receive another notification once your order has shipped.

If we experience a high volume of orders or delays from suppliers, processing times may be slightly extended. We’ll contact you via email if your order is significantly delayed.

Domestic Shipping (Within Australia)

We offer standard and express shipping options at checkout.
Estimated delivery times:

Standard Shipping: [3–7 business days]
Express Shipping: [1–3 business days]

Shipping charges for your order will be calculated and displayed at checkout.

International Shipping

We ship worldwide!
Estimated delivery times: [7–21 business days], depending on destination and customs processing.

Shipping costs for international orders will be calculated and displayed at checkout.

Please note:
Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. Silk and Sand is not responsible for these charges — they are the customer’s responsibility.

Order Tracking

You’ll receive a shipping confirmation email with a tracking number once your order has been shipped.
Tracking information usually becomes active within 24–48 hours.

You can also log into your account on our website or use the “Track Your Order” page to check your order’s status.

Lost, Damaged, or Stolen Packages

Silk and sand is not responsible for packages lost, stolen, or damaged in transit.
If your tracking information shows your order as delivered but you haven’t received it, please contact the shipping carrier directly.

If your order arrives damaged, please email us within 7 days at silkndsand@gmail.com with your order number and photos of the damaged items.

Address Changes

Please make sure your shipping address is entered correctly at checkout.
We cannot change the address once your order has been processed. If you notice an error, contact us within 12 hours at silkandsand@gmail.com.

Shipping FAQs

Q: Do you offer free shipping?
A: We offer free standard shipping on orders over $150 within Australia .

Q: Can I change my shipping method after ordering?
A: Once your order has been processed, we can’t modify the shipping method. Please contact us as soon as possible if you need help.