Refund policy

1. Returns

We accept returns within 14 of the delivery date.
To be eligible for a return:

Items must be unworn, unwashed, and in their original condition.
Tags and original packaging must be intact.
Proof of purchase (receipt or order confirmation) is required.

Non-returnable items include:

Gift cards
Sale or clearance items
Underwear, swimwear, or other intimate apparel

To start a return, please contact our customer service team at silkandsandaustralia@gmail.com with your order number and reason for return. We’ll provide instructions and a return shipping address.

2. Exchanges

We offer exchanges for the same item in a different size or colour, subject to availability.

3. Refunds

Once your return is received and inspected, we’ll notify you by email.
If approved, your refund will be processed to your original payment method within [5–10 business days].

Please note:

Shipping fees are non-refundable.
If you received free shipping, the return shipping cost may be deducted from your refund.

4. Damaged or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 of delivery with photos of the issue.
We’ll arrange a replacement or full refund at no extra cost to you.

5. Late or Missing Refunds

If you haven’t received a refund after the stated time:

Check your bank or credit card statement again.
Contact your payment provider—it may take some time before your refund is officially posted.
If you’ve done all this and still have not received your refund, please contact us at silkandsandaustralia@gmail.com